Booking terms

These terms apply to booking requests submitted through extra-space.au.

Marketplace role

Extra Space anonymously matches customers with storage supplied by independent providers. Before confirmation, customers see the approximate location, dimensions, volume, features and price but not the provider or exact address. The provider—not Extra Space—supplies the storage and is responsible for its condition, security, access and storage agreement.

Matching and ranking

Eligible storage is ranked using provider priority, reliability, distance, price and availability. Extra Space normally presents one leading offer for a requested volume range. If that range is unavailable, the closest smaller and larger options may be presented. Smaller alternatives may not fit all belongings and must be checked before booking.

Booking status

An approval-based submission is a request, not a confirmed booking. Temporary holds and provider response windows expire at the time shown. A booking becomes confirmed after provider acceptance and any required deposit. Provider and customer identity and contact details are exchanged only after confirmation.

Rates and payment

Providers publish weekly prices and any required security deposit. Where a deposit is required, Extra Space presents the amount before redirecting to secure Stripe Checkout. Provider invoicing, ongoing rental collection and accounting are outside the current platform service.

Access and permitted use

Access arrangements are provided after confirmation. Storage must only be used for lawful goods. Dangerous, illegal, flammable, explosive, perishable or otherwise prohibited items must not be stored.

Changes and cancellation

Changes, cancellations and notice periods are governed by the storage agreement supplied with your confirmation.

Accuracy

You must provide accurate booking information and notify us if it changes. We may decline a request where suitable storage is unavailable or the proposed use is not permitted.

Provider responsibilities

Providers must publish accurate dimensions, pricing and availability, keep private customer information secure, respond promptly and only offer spaces they are authorised and insured to provide. Extra Space may moderate, pause or reject misleading or unlawful inventory and may suspend provider access.

Availability and interest messages

Scarcity and recent-interest messages are generated from current capacity, active holds and recent anonymised marketplace activity. They are not guarantees that an offer will remain available until a booking is confirmed.

Last updated 9 August 2026